WHAT IS FTP?
FTP or File Transfer Protocol is something used to transfer files over the internet, from one computer/server to another.
There are two computers involved when using FTP, a server and a client. The server, which runs FTP software, listens to connection requests from other computers. The client computer runs FTP client software in order to gain access to the files. Examples of FTP Client software include CuteFTP, Fetch, etc.

SECURITY
Will my images be safe if I send them to India?
JaincoTech prides itself in giving clients peace-of-mind when sending their images for processing. We do insure images for fire and theft while they are in our facility; however, during transit, clients must insure their packages separately. As for shipping companies to use we recommend using a company that will provide a tracking number for the package; most clients ship by FedEx, UPS or DHL.

How do you protect copyrighted material for unauthorized usage?
JaincoTech takes the security of our clients’ images very seriously and follow strict guidelines to ensure images are safe while in our facility:

• All images are received and secured by senior managers.
  
• Keycard access and security guard on duty 24/7.
  
• All digital images are managed on a secure database and cannot be moved.
  
• No computer has a CD/DVD drive to copy information.
  
• All computers used for processing are stand-alone and do not have Internet access.
  
• No personal belongings are allowed inside of the secured facility and nothing can be taken out.

DELIVERY
How do I get my completed images back?
Completed images will be sent back to you on DVDs. However, for larger volumes of images, we recommend you sent a portable hard drive along with the batch. This will minimize the number of DVDs you have to sort through. For digital images, we will return the images via the same medium in which we received the batch, i.e. DVD, Hard Drive, etc.

If I want my scans returned on DVD, do I send in a blank disc with my slides or do you provide one? Is there a charge if you provide it? If I want it on a hard drive, do I send in the hard drive with the slides?
You can provide media for return of completed images (CD, DVD or Hard Drive). If no media provided, Images will be returned on DVD at the rate of $3.00 per DVD. (1 DVD will fit approx. 92 50mb files)

Alternative media for delivery are:

• CD: $1.50 each (unless included with the job)
  
• FTP: $0.10 per 50MB of data uploaded
  
• Hard Drive (for larger batches): No additional charge but drive must be supplied along with batch

SHIPMENT
What are JaincoTech's requirements for the shipment to India?
For Customs purposes, Clients have the following options in order to avoid any additional customs fees and shipping delays:

• Declared value of less than $100:
  Write on the shipping note "Samples - Not For Import.  To Be Returned to <CLIENT>". Based on our experience, these shipments should not incur charges or delays.  However, JaincoTech cannot guarantee this and you should confirm with your chosen courier as to their policy.
• Declared value of more than $100:
  The client is required to send a Commercial Invoice to JaincoTech five (5) business days prior to the shipment is sent.  (JaincoTech can provide a sample for your reference.)  Once the shipment reaches Indian Customs, it will then take an additional four (4) business days to clear Indian Customs verifications. Please include an Airway Bill so we can use it to return your shipments. Please keep these durations and requirements in mind when planning your shipment delivery.

For insurance purposes, it is recommended that the client establish insurance via a third party insurance company, or refer JaincoTech to a nominated courier with whom the client has an existing insurance agreement. JaincoTech does not provide any insurance during shipment and the basic coverage for most couriers does not cover film or prints, so please confirm with your courier before shipping.

How do I pay for return postage? Do I guess or do you bill me?
For return shipment, please include a FedEx or UPS account to be billed, or a return postage stamp (if sending by mail). If no FedEx or UPS account is supplied, shipping will be estimated and billed on the invoice with the batch. We strongly recommend using a trackable method of shipment for security.

Do I pay return postage from India or does it all go through OH?
Return postage is charged according to the office where you choose to have your scans done. If sending to Ohio, return-shipping charges will be from Ohio. If sending to India, return-shipping charges will be from India.   Images will be shipped to you directly from the office where the batch is processed.

PAYMENT
How do I pay?
All payments should be made to the JaincoTech US office. Payments can be made by Check, Credit Card (MasterCard or Visa), PayPal or by Wire Transfer. If the order is shipped to our US office, please include payment with the job.  Payment method should be indicated on the order form.  By selecting a method of payment, you agree to the respective terms and fees associated with that payment method.

What forms of payment does JaincoTech accept?

• Check payment:
  Checks payable to JaincoTech.  If paying by check, payment must be included along with the batch.
• Credit Card Payment:
  Please fill in the Credit Card Authorization form
  Transaction fee of 7.0% applicable on the total invoice value (to be added to the amount of payment due).
• PayPal:
  Transaction fee of 2.9% applicable on the total invoice value (to be added to the amount of payment due).
  Payments by PayPal are suggested if payment due is $1200 or less.  A PayPal link will be sent to you via e-mail.
  Payments by Credit Card are suggested if payment due is $500 or less.
• Wire transfer:
  Transaction fee of $35.00 applicable on the total invoice value (to be added to the amount of payment due).
  Payments by wire transfer are suggested only if payment due is $1200 or more.

Q. Is there sales tax applicable and if so what is the rate and how am I charged?
A. No sales tax is applicable.

GENERAL
Does JaincoTech offer samples?
Yes. Samples give us an opportunity to:

• help us better understand your imagery and your style
  
• showcase our services to you
  
• get your feedback on how we can fine-tune to meet your precise needs

We’re happy to do samples for you once we’ve confirmed details of the project you have in mind.

Does JaincoTech offer any services a la carte?
We offer all of our services as stand-alone as well as custom combinations to meet your specific needs. For example, we would arrange and price accordingly if you needed Keywording only, Dust Spotting and Keywording only, Logo Removal only, etc.

What is the turnaround for processing my digital files?
The typical turnaround for all the digital art conversion services will be confirmed once the order has been confirmed from both the ends.